Lollar's Jewelry in 1913 Judson Road

Customer Reviews about Lollar's Jewelry:

• ★ ★ ★ ★ ★
  I can not say enough positive things about Lollar's Jewelry. Pam and Jamie went out of their way to accommodate my request and were beyond helpful throughout the entire process. Jamie helped me decide on the exact ring I wanted for my 30th birthday and had it here days before I originally thought it would be in. I loved walking in and feeling like family, that is the type of business I will return to. Thank you for working with me and even staying after hours so I could pick up my ring. You defiantly made my 30th so much more bearable! Until next time!
  By Mandi Alvarez, August 24, 2017
• ★ ★ ☆ ☆ ☆
  Poor customer service. They were supposed to call me with a price quote within the first couple of days of receiving my ring. Not only did they fail to do this, they also failed to call me at all during the entire time they had my ring. When I would stop by to check on my ring I kept being told that the jeweler hadn't had time to look at it. The staff were unfriendly and most of the time you could see them all sitting in the back talking. Which doesn't seem like a big deal, except when they have your ring for SIX WEEKS before ever "Looking" at it. When I finally got to pick up my ring I was charged a whopping $400 to replace a diamond and not only does the diamond not match, but on one side of the ring there is a very ugly poorly built up area to "hold the diamonds in" and the metal work on the other side of the diamonds is original so it does not match. I did not feel that these people were professional in the way that they run their business. The only reason I did not rate with one star is because I actually got my ring back.
  By Amber Bourgeois, March 11, 2017
• ★ ☆ ☆ ☆ ☆
  In March I was looking for a wedding band, I was told how great Lollars was so I went and ordered a ring I was told it would take 7-10 days to come in. Never got a set price at but was given an idea... well I waited over 10 days and hadn't heard from them so I called to see when the ring would be in and was told a few more days... ok so I decided to go ahead and order 2 necklaces for my bridesmaids gifts and I was told it would take 7-10 days again! Well after calling them Multiple times a week about the ring it came in over 3 weeks later then they said it would! I understand stuff happens and just let it go well I was still waiting for the necklaces which they never gave me a price for till today over 2 months later!! Like the ring I called every week about the necklaces even went up there and no one could tell me anything didn't even know where they were! I went to see the necklaces today for the 1st time and found the engraving I asked for was spelt wrong! I got excuse after excuse well I ended up waiting around town for them to fix their mistake I was told it would be done in 30-45 min so I called after waiting 50 minutes and I was out on hold... while on hold I drive to their store and went in and showed them I was on hold with them for over 20 minutes!! I only gave one star cause I had to in order to write a review and I finally got the necklaces! but they are very unorganized, unprofessional, don't know how to communicate, don't do things in a timely manner, and rude and I let them know I will never be back and wouldn't recommend them to anyone! I try and support local businesses but they are ridiculous!
  By Ashley Rogers, December 25, 2016
• ★ ★ ★ ★ ★
  Very friendly staff! Customer service goes a long way and they fit the bill. The helped me find exactly what I was looking for. I recommend Lollar's to anyone who's looking for a great deal.
  By Sergio Reyes, December 11, 2016
• ★ ★ ★ ★ ★
  I absolutely love the people at Lollar's! Jamie took such good care of me through the process of creating my dream wedding ring which was quite a lengthy process! She made sure that every detail was perfect! I am always greeted so nicely by everyone in the store when I come in! We will make all of our future jewelry purchases from Lollar's! I am more than satisfied with their service!
  By Ashley & Carter Stanley, November 27, 2016

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